RETURN POLICY
VET-DESIGN guarantees 100% customer satisfaction. If you wish to return a product within 30 days of purchase, for any reason, simply send an email to contact@vet-design.com , quoting your invoice number. Please provide a brief explanation of the reason for the return, and photos if necessary.
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To be eligible for a return, your item must be unused. Any product you return must be in the same condition in which you received it, i.e. new. Returned items must not have been altered in any way. Items will be examined individually upon return.
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We are unable to process returns or refunds after 30 days (from the delivery date). Please also note that the customer is responsible for return shipping costs which are non-refundable.
Exchanges and replacements
We replace items if they are damaged in shipping, or defective.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will reimburse you by bank transfer within the following working days.
shipping address
VET-DESIGN
4 rue du Gripail,
35590 Saint-Gilles
France
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If you receive a refund, the shipping costs of your purchase will be deducted from the refund. You are also responsible for paying your own shipping costs for returning your item.
The delivery time for your exchanged product may vary depending on your location. We recommend using a trackable shipping service or purchasing insurance to ensure receipt of your returned item.